Returns and exchange process at golfmarie

1. The return of products is only possible within 30 days of receipt.

The requirements for a return are:

• The item must be returned within a maximum of 30 days after receipt. After that, neither a return nor an exchange is possible.

• The article must be in its original condition and unused.

• It must not show any signs of use or damage and it must be complete.

• The article must be properly provided with the original label.

• The fully completed return slip must be enclosed with your package.

• You can get the return slip at info@golfmarie.com stating your order number.

• For returns from abroad, please post sufficient postage on your parcel, because we do not accept postage unpaid shipments.

• We do not assume any shipping costs within Germany.

2. Refund process for returns

• As soon as we have received your return, you will receive an e-mail from us.

• After your product has been checked and appraised by us, we will inform you whether you will receive a refund.

• The processing time for this process takes approx. 5 working days from receipt of goods in our company.

• You will receive a credit to your account for your original payment method.

• If you are shipping an item over $ 50, you should use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.

3. Duration of Refunds

• If you have received positive feedback from us about a refund, we will arrange payment to you within 5 working days.

• It can then take another 5 days for the payment to be received on your account. That depends on our internal payment run, the respective day of the week and the booking duration of the banks.

• Please check your bank account about 10 working days after our message to you.

• If you have not received a refund on your account after 14 days, please send us an e-mail to axel.fuchs@golfmarie.com.

4. Exchange process

• golfmarie has high quality standards and corresponding testing processes. Before a product leaves our company, it has gone through many value-adding processes. The conscious and constant testing of the quality of each work step is an essential part in the manufacturing process of our products.

• We pay very close attention to the fact that we use our high-quality materials with our know-how and our special sewing machines to create exclusive sportswear that meets our own high quality standards.

• Should one of our products show a fault or be damaged when you receive it, we will of course be happy to exchange this product or reimburse you for the purchase price.

4.1 Requirements for an exchange

• The article must be returned within a maximum of 30 days after receipt. After that, an exchange is no longer possible.

• The article must be in its original condition and unused.

• It must not show any signs of use and it must be complete.

• The article must be properly provided with the original label.

• The fully completed return slip must be enclosed with your package.

• You can get the return slip at info@golfmarie.com stating your order number.

• This enables us to inspect the goods quickly and to carry out the exchange correctly and quickly.

• For returns from abroad, please post sufficient postage on your parcel because we do not accept postage paid.

• We do not assume any shipping costs within Germany.

Hints:

• When exchanging for a different size, additional costs may apply.

• If you are shipping an item over $ 50, you should use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.

Shipping address golfmarie

Golfmarie Birgit Fuchs

Sports fashion manufactury

Reutestrasse 35

D-88339 Bad Waldsee

Email info@golfmarie.com